RETURNS & REFUNDS

We offer a return policy for items within 10 business days of receipt. Items must be unopened and in original packaging for exchange, store credit, or refund (minus 25% restocking fee). Returns must be made within 10 business days of RMA issuance. Opened items incur an additional 15% fee. Non-returnable products include custom orders, “as is” or “used” products, installed or used items, firearms/NFA items post-ATF paperwork, and certain electronic devices.

Shipping for returns should be tracked and insured. Customers are responsible for shipping costs and any lost or damaged items in transit. USPS tracking is limited and requires a 30-day wait for tracing lost shipments.

USED FIREARMS

Descriptions for used firearms are based on actual items and marked accordingly. Sales of used items are final. Photos are provided when available.

GENERAL FIREARM SALES

Firearms, magazines, and restricted items are sold according to federal, state, and local laws. Firearms are shipped only to licensed FFL dealers. Customers should check local laws before ordering. New firearms include manufacturer’s packaging, accessories, warranty, and are subject to manufacturer’s warranty policies.

CUSTOMER SERVICE

For order or checkout issues, or order status inquiries, contact our customer service via our Contact Us page.

ORDER FULFILLMENT

Orders are shipped within 3-10 business days via UPS, FedEx, or USPS, with tracking for UPS and FedEx shipments. Special orders must be picked up within 90 days, or they will be considered abandoned.

ONLINE PRICE & DESCRIPTION ERRORS

Online inventory is subject to change. Errors in product descriptions or prices are not guaranteed. We reserve the right to refuse orders with errors and will not charge or will refund customers in such cases. Customers agree that we have the final say in online catalog discrepancies.

AMMUNITION PURCHASES

Ammunition buyers must be 18 (rifle/shotgun) or 21 (handgun). Ammunition is shipped with adult signature required and is non-returnable.

TRANSFERS

Standard Transfers incur a $35 fee for the first item and $10 for additional items. Blind Transfers, without pre-payment or prior notice, cost $100. Items must be picked up within 30 days, or a $15/day storage fee applies. After 90 days or when storage fees exceed item value, items are considered abandoned.

 

Contact us at https://frontlinearmoury.com/contact for questions related to refunds and returns.

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